Guam Victim Information Notification Everyday (VINE)

What is VINE?

• VINE stands for Victim Information Notification Every day.
• VINE is a confidential online portal that gives victims a choice on how and when they receive notifications about local criminal cases.
• Victims can receive notification about court-ordered release or detention and hearings such as arraignments, bail hearings, trials, and sentencing hearings.
• Victims can choose to receive notification by phone, email, TTY, and text message.
• Victims have access to VINE and case updates 24 hours a day, seven days a week..

How do I register?

• Visit www.vinelink.com or download the VINE Link mobile app (iOS and Android)
• Select “Guam” in the drop-down menu
• Create an account & log in
• Search by “First Name” and “Last Name” or “Case Number”
• Select “Get Notified”
• Select whether you want to be notified by “Email”, “Text Message”, “Phone Call, or “Typewriter (TTY)”
• Receive a confirmation email/text/phone call/TTY
• You can register several phone numbers and email addresses for notifications
• Video - How to register for notification (click)

How do notifications work?

• Incoming calls/notifications will display a “502” area code.
• If you register a phone number, you must create a four-digit personal identification number (PIN) that you will need when you receive updates. Make sure your PIN is easy to remember. Write it down and keep it in a safe place.
• If you register to receive notification by phone calls, when VINE calls, listen to the message, then enter your PIN followed by the pound (#) key when asked. Entering your PIN lets VINE know that you’ve received the call.
• VINE will repeatedly call for 24 hours and leave you messages until you answer and enter your pin. VINE may continue calling after regular work hours, sometimes even in the middle of the night.
• If you forget your PIN, call the toll-free number (1-866-574-8463) and press zero for a VINE service agent.

What languages are available on VINE?

• You can currently receive notifications in English, Chuukese, Ilocano, Tagalog, Japanese, Korean, Mandarin, and Russian. There are over 100 languages available on VINE.

Important information:

• VINE is meant to give victims more options for notification. It will not replace victim services provided by our Victim Advocates.
• VINE information is only for adult criminal cases that are active in the Superior Court of Guam. Information for uncharged cases, federal cases, juvenile cases and closed cases are not available on VINE.
• Case updates and information for VINE will be inputted as soon as possible. However, notifications will not be instantaneous.

Need assistance?

• Victim advocates at the OAG Victim Service Center are available Monday-Friday 8am-5pm to assist with registering and case updates. Call 475-2587.
• If it’s an EMERGENCY, call 911 immediately.